Return Policy

This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of orders placed with Perfumellglow. Please read this policy carefully before placing an order.

Return Period

You may request a return or refund within 7 days of receiving your flower box, provided that the items meet the return conditions outlined below. The return period begins on the date you receive the order.

For custom or personalized orders, the return period may vary. Please contact us within 48 hours of receiving your order if you wish to return a custom item.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition, unused, and unopened
• The item must be in the original packaging with all tags and labels attached
• The item must not show signs of damage, wear, or alteration
• You must provide proof of purchase (order number or receipt)
• The return request must be made within the specified return period

Please note that due to the perishable nature of flowers, returns may be limited. Fresh flowers that have been removed from their packaging or have begun to wilt may not be eligible for return.

Return Shipping Costs

Return shipping costs are handled as follows:

• If the return is due to our error (wrong item, damaged item, or defective product), we will cover the return shipping costs
• If the return is due to customer preference or change of mind, the customer is responsible for return shipping costs
• Return shipping costs will be deducted from the refund amount if applicable
• We recommend using a trackable shipping method for returns

We are not responsible for items lost or damaged during return shipping. Please ensure items are properly packaged for return shipment.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period using the contact information provided below
2. Provide your order number and reason for return
3. We will review your request and provide return instructions if approved
4. Package the item securely in its original packaging (if available)
5. Ship the item to the address we provide
6. Once we receive and inspect the returned item, we will process your refund

Please do not send items back to us without first contacting us and receiving return authorization. Unauthorized returns may be refused.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized flower boxes that were made to your specific specifications
• Items that have been used, damaged, or altered after delivery
• Items that are not in their original packaging
• Perishable items (fresh flowers) that have been removed from packaging or have begun to deteriorate
• Items returned after the return period has expired
• Items purchased during special promotions or sales (unless otherwise specified)
• Gift cards or vouchers

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include replacement or refund.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws. Your rights as a consumer may vary depending on your location:

• In the United States, state and federal consumer protection laws may provide additional rights
• In the European Union, you may have the right to withdraw from a distance contract within 14 days under certain circumstances
• Other jurisdictions may have specific consumer protection requirements

Nothing in this policy limits your statutory rights as a consumer. If you believe your consumer rights have been violated, you may contact your local consumer protection agency.

Cancellation Policy

You may cancel your order under the following circumstances:

• Before Processing: If you cancel your order before we begin processing it, you will receive a full refund
• During Processing: If you cancel while your order is being processed, we will attempt to accommodate your request. A cancellation fee may apply if materials have already been prepared
• After Shipping: Once your order has been shipped, cancellation is not possible. You may return the item in accordance with our return policy

To cancel an order, please contact us as soon as possible using the contact information provided below. Include your order number and reason for cancellation.

For custom orders, cancellation may not be possible once production has begun. We will notify you if cancellation is not possible and work with you to find an acceptable solution.

Refund Procedure

Once we receive and inspect your returned item, we will process your refund as follows:

• Refunds will be issued to the original payment method used for the purchase
• Processing time for refunds is typically 5-10 business days after we receive the returned item
• You will receive an email confirmation when your refund has been processed
• The refund amount will be the purchase price minus any applicable return shipping costs (if the return was due to customer preference)

If you paid by credit or debit card, the refund will appear on your statement within 5-10 business days, depending on your bank's processing time. If you paid by another method, refund processing times may vary.

If you have not received your refund within the expected timeframe, please contact us or your payment provider.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item in accordance with our return policy and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include:

• Replacement of the damaged item
• Partial or full refund
• Store credit for future purchases

We may request that you return the damaged item for inspection, or we may allow you to keep it depending on the circumstances.

Contact Information

For questions about returns, refunds, or cancellations, or to initiate a return request, please contact us:

Perfumellglow
7910 Gulf Fwy
Houston, TX 77017, US
Phone: +1 (713) 643-4329
Email: assist@perfumellglow.world

When contacting us about a return, please include:

• Your order number
• Reason for return
• Photos of the item (if applicable)
• Your preferred resolution (refund, replacement, etc.)